Frequently Asked Questions
Everything you need to know about our thermal recovery equipment.
What is the typical shipping time for thermal drones?
Most orders are processed within 1-2 business days. Shipping times vary by location, but domestic delivery typically takes 3-5 business days via UPS or FedEx with signature required.
Do you offer technical support for drone setup?
Yes, every purchase includes access to our dedicated technical support team and a comprehensive digital setup guide to ensure your thermal sensors are calibrated for deer recovery.
What is your return policy on electronic equipment?
We offer a 30-day return policy for unopened and unused equipment. Due to the sensitive nature of thermal sensors, items that have been flown are subject to a restocking fee and inspection.
Are the drones sold on your site compliant with FAA regulations?
All drones sold at The Drone Deer Recovery Online Store are Remote ID compliant and meet current FAA hardware standards for commercial and recreational use.
Do you provide financing for high-end thermal kits?
Yes, we partner with several financing providers to offer flexible monthly payment plans at checkout for our professional-grade recovery packages.
Is insurance included with my purchase?
While we provide shipping insurance to cover transit damage, we strongly recommend purchasing a separate hull insurance policy, such as DJI Care Refresh, for operational protection.